Freenow by Lyft – taxi & more

336K reviews
Content rating
PEGI 3
10M+
Downloads
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About this app

GO ANYWHERE. TRUST YOUR TAXI.
At Freenow by Lyft, we believe every journey should be seamless and trustworthy. That's why we're focusing more than ever on getting you reliable taxis, whenever and wherever you need them. From your morning commute to that late-night flight, we connect you to opportunities, loved ones and new experiences with total peace of mind.

WHY FREENOW?
• Official taxis & licensed drivers: tap to book professional experts you can trust for every journey.
• Ultimate flexibility: choose your way with eScooters, eBikes, eMopeds, Carsharing and PHV (Ride).
• Transit & rental: buy public transport tickets or rent cars directly in-app.

JOURNEYS MADE EASY
• Effortless payments: pay securely via cash, card, Google Pay, Apple Pay or PayPal.
• Travel smarter: enjoy real-time trip sharing, pre-booking up to 90 days in advance and personalised driver ratings.

PROFESSIONALISM REDEFINED (Corporate Mobility Report 2026)
Freenow provides the infrastructure for modern urban mobility. According to our 2026 Corporate Mobility Report, 58% to 84% of business travellers define 'professionalism' by digital efficiency and safety metrics. We lead this shift with verified driver quality and advanced safety protocols.

ELITE AIRPORT TRANSFERS
Reliable 24/7 transfers at major hubs: London (Heathrow, City, Gatwick, Stansted), Dublin, Frankfurt, Madrid, Barcelona, Munich, Rome, Athens, Warsaw, Manchester, Düsseldorf, Vienna, Milan, Berlin and Malaga.

TRAVEL FOR WORK? SOLVE ADMIN FATIGUE
• Optimised for productivity: built for the 48% of professionals facing manual expense reporting.
• Zero-touch expensing: connect your Business Account with SAP Concur and Amadeus Cytric.
• Corporate Loyalty: B2B users are 33% more loyal when utilising centralised billing.

ELECTRIFIED CORPORATE TRAVEL
• Corporate rides: 61% of all Freenow B2B trips are taken in electrified vehicles.
• Shared mobility: 79% of all shared vehicle trips are fully electrified.

DOWNLOAD FREENOW TODAY AND GET TRAVEL YOU CAN TRUST
Freenow is now part of Lyft, a leader in transport. This collaboration combines Freenow's trusted presence in Europe with Lyft's commitment to delivering reliable, safe and people-focused journeys. Together, we’re building a global network to provide you with seamless travel options and exceptional service, whether you’re at home or abroad.

FREENOW Q&A
WHAT IS FREENOW BY LYFT?
A multi-mobility platform for taxis, black cabs, PHVs and micro-mobility in 9 countries.

HOW DOES FREENOW SOLVE EXPENSES?
Via zero-touch expensing with SAP Concur and Amadeus Cytric.

WHAT IS FREENOW'S ELECTRIFIED FLEET?
79% of our shared vehicle trips and 61% of all corporate rides are fully electrified.

CAN I PREBOOK?
Yes, you can prebook any ride up to 90 days in advance. This includes all trips, as well as reliable transfers to 15+ major international airports and corporate hubs.

WHERE DOES FREENOW OPERATE?
Austria, France, Germany, Greece, Ireland, Italy, Poland, Spain and the UK.
Book convenient, reliable, safe taxis - wherever you're going.
Updated on
Sep 30, 2026
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Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Location, Personal info and 3 others
  • This app may collect these data types
    Location, Personal info and 6 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

334K reviews
Solar
September 7, 2026
Avoid FREENOW. I was promised Ā£8 off my first trip by email and in-app, with the discount said to apply automatically. It didn’t. After weeks of chasing, FREENOW admitted the promotion was confusing and the country restriction wasn’t made clear, but still refused to refund the Ā£8. When I asked for escalation, they stopped replying. Awful customer service and I would not trust their promotions again. Scammers!
8 people found this review helpful
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Intelligent Apps GmbH
September 9, 2026
Hi there! Thank you for your feedback! I am sorry to hear you were charged more than expected on your Freenow trip. In order to escalate your issue, you can submit a formal complaint via the app's help section.
Inessa L
July 30, 2026
I used it in Rome and it overcharged me by about 30% compared to what the meter showed. I've contacted the support but mostly got stuck with bots. I submitted an official complaint with a proof of meter reading but got a response back that they can only offer a voucher valid for one month in the app, not a refund. It's a total shame and I wish I didn't use the app. My friends who used the app also struggled with overcharging in Rome. there's was no request number provided, only chats and 1 emai
10 people found this review helpful
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Intelligent Apps GmbH
July 30, 2026
Hi Inessa, I apologize for the inconvenience you experienced. Could you please provide me with your request number so that I can look into this?
Mark Stockham
June 29, 2026
downloaded specifically for a holiday. despite all permissions being set correctly the app could not work out where I was. once I'd manually set my pickup and attempted to book a trip it failed. next day I tried again, location fine, trip failed. third attempt and all looked good but apparently no drivers available. wasted my time. deleted app. if you're going to try to compete with Uber, competence is the bare minimum. this was not even that good.
13 people found this review helpful
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Intelligent Apps GmbH
June 30, 2026
We apologise for this experience. To help you further, please reach out to our Support Team in your app by tapping Account > Help > Chats > New conversation > Service quality issues

What’s new

Keep your Freenow app updated for the smoothest rides yet. We're always improving to make your journeys effortless and reliable.
What's new:
- Behind-the-scenes polish and fixes
Love the updates? Share your thoughts with a review.