
Evelina Stankevičiūtė
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My first and only experience using this app as a foreigner and their customer service three times trying to sort the issue. Absolutely useless service, especially if you are not Swedish. I was not able to buy the tickets as it showed a payment error, then tried again with the same outcome, and then saw that I was charged whilst I was already on the bus, having paid for the ticket in person. I was not offered any refund and got randomly disconnected 2/3 times. No process for such claims either.
9 people found this review helpful

Topi Parkkonen
truly terrible app. The app froze and I had to buy a second ticket. when I was trying to get the extra ticket refunded that is only possible with a paper form, not online. terrible UI.
2 people found this review helpful

Yohann Opolka
The app is quite convenient when taking transports in Västra Götaland, but the escalation of "online security" is crazy: if you use a Swedish bank, the only way to buy a bus ticket in the app is to identify yourself with mobile BankID. This is supposed to be the equivalent of showing a physical ID document every time you purchase a bus ticket. It seems somewhat absurd that an ID verification is required for EVERY single purchase in the app, no matter how small.
3 people found this review helpful