UBS & UBS key4

90.7K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open a private or business account directly via the app.
Do you meet the requirements to use our Mobile Banking App?
•  You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s Google App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.
With UBS & UBS key4 Mobile Banking the bank is on your smartphone.
Updated on
Sep 18, 2026
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Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Personal info, Financial info, and Device or other IDs
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

88.7K reviews
Kate MacLeod
November 12, 2025
Once good; now terrible. The app keeps crashing, both on my phone and on my desktop computer. Troubleshooting methods don't always work, and contacting a human - as opposed to a useless chatbot "virtual assistant" - is impossible. Today, I submitted a help form for support with the "make payment" option, which keeps crashing, and got an error report when I submitted the form too. Sick of how glitchy the app has become and now looking into changing banks.
7 people found this review helpful
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UBS AG
November 13, 2025
Hello Kate. Thank you for your feedback. We are sorry for the issues with the app. Please check if an update is available for this app or the Twint app and install it. If not, restart your device. If the issue persists, please contact our support team at +41 848 848 062👷. Best regards, your UBS Team
olga che
February 20, 2021
The app mostly works. However, why is the card section not included in the accounts section? What most people really want is to be on top of their spending. So at any given time I want to know how much money I have. With ubs you have to check accounts and add them up mentally, then go to the cumbersome card section and open each card one by one to check when and how much is due. Please include cards as extra lines under accounts, and add a sum line. Barclays in UK are a great best practice exlp.
7 people found this review helpful
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UBS AG
February 23, 2021
Thank you for your feedback. We will gladly include your suggestion on the roadmap for the further development of our App. Best regards, Your UBS Team
Ed Powell
January 24, 2021
Worst banking app I have used, having previously lived in the UK. The menus are cluttered and redirect to the same thing in multiple ways. The Access App verification is unnecessary. Every other banking/finance app will use biometrics alone. The app is littered with technical errors which so far have prevented me from verifying my credit card, changing my payment limits, verify a standing order (had to be done online). Terrible experience, considering changing banks because of this app alone.
7 people found this review helpful
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UBS AG
January 25, 2021
Hello, thank you for your feedback and please excuse the inconvenience. We're constantly working on our app to improve the user experience. Can you tell us via e-mail (sh-mobile-feedback@ubs.com) what is not working properly? This is the best way for us to investigate and solve the problems. Best regards, your UBS team.

What’s new

Small improvements and bug fixes.