myPhonak

134K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
• Phonak Audéo™ E (EON) Sphere
• Phonak Audéo™ E (EON)
• Phonak CROS E (EON)
• Phonak Naída™ L-M I (Infinio)
• Phonak Virto™ I (Infinio)
• Phonak Audéo™ I (Infinio)
• Phonak CROS™ I (Infinio)
• Phonak Sky™ L (Lumity)
• Phonak Naída™ L (Lumity)
• Phonak Terra™+
• Phonak CROS™ L (Lumity)
• Phonak Audéo Fit™ (Lumity)
• Phonak Slim™ L (Lumity)
• Phonak Audéo™ L (Lumity)
• Phonak Audéo Life™ (Lumity)
• Phonak CROS™ P (Paradise)
• Phonak Audéo Fit™ (Paradise)
• Phonak Audéo Life™ (Paradise)
• Phonak Virto™ P-312 (Paradise)
• Phonak Naída™ P (Paradise)
• Phonak Audéo™ P (Paradise)
• Phonak Audéo™ M (Marvel)
• Phonak Bolero™ M (Marvel)
• Phonak Virto™ M-312 (Marvel)
• Phonak Naída™ M-SP (Marvel)
• Phonak Naída™ Link M (Marvel)

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 10.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Personalized hearing experience and health data tracking
Updated on
Aug 21, 2026
Featured stories

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Health and fitness, App activity and 2 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

131K reviews
Philip Richards
July 5, 2025
Not off to a good start with the app to go along with Phonak aids. Yes, I'm reading all the FAQs etc. The common problem is the app itself disconnects from the aids regularly whilst my phone's own Bluetooth connection stays put. A rigmarole of going through things like powering the aids off & on etc. You need the app to manage the customise programs for different environment settings. Having created one I correctly saved it, that disappeared after being powered off after an ovenight charge.
45 people found this review helpful
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Sonova AG
July 8, 2025
We're sorry to hear about your experience. We recommend a full reset of the app which includes the deletion of the Bluetooth pairings and any Bluetooth settings. Please check out this link for the instructions: https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-Android-smartphones?language=en_USa
Leslie Barry
September 5, 2026
Despite update, this app is beyond useless! It keeps disconnecting from my hearing aids, and deleting saved Custom program settings. Also, on the additional "environment" settings, there is absolutely NO DIFFERENCE in them - they ALL sound the same!!! I've contacted the dev. several times over the past year, and all they do is send an identical help link every time, which does NOT solve the problem. The current app version is worse than the last one. Obviously the dev. has no hearing problems!
26 people found this review helpful
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David Albone
July 28, 2026
This app promises much but fails to deliver on a key feature, namely being able to set up personalised eq and other settings and, importantly, save them. I have tried on numerous occasions to set up profiles for my needs and while it initially saves them, after a few days when I open the app they are all gone. Customer service is next to no use. The only advice they give is either delete the app and reinstall, which achieves nothing, or take my hearing aids back to my supplier. Rubbish.
2 people found this review helpful
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Sonova AG
July 28, 2026
Thank you for your feedback. To avoid losing your settings, please save your preferred adjustments as a Custom Program in the app - these are stored and will remain available in your program list for future use. The most recently used Custom Program can also be assigned to the hearing aid push button for quick access

What’s new

New hearing aids supported:
• Phonak Audéo™ E (EON) Sphere
• Phonak Audéo™ E (EON)
• Phonak CROS E (EON)

New and improved functions:
• Auracast Broadcast with In-App QR Scanning
• Find my hearing aids enabled for all Phonak hearing aids
• Bug fixes and performance improvements

Thank you for using myPhonak!

App support

About the developer
Sonova AG
apps@sonova.com
Laubisrütistrasse 28 8712 Stäfa Switzerland
+41 58 928 01 01
EU medical device information
myPhonak (SRN: CH-MF-000015958)
Sonova AG
Laubisrütistrasse 28, CH-8712 STÄFA, SWITZERLAND
UDI-DI: 07613389APPSND

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