Mastercard Airport Experiences

26.4K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility.

To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged. After your eligibility is verified, the pending amount will be removed (usually within 10 business days).


This easy-to-use mobile app experience, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.

AIRPORT LOUNGES
Escape the airport crowds and retreat to an oasis in more than 400 airports worldwide.
- Search for a lounge by simply typing a Country, City, or Airport
- Leverage the “Find a Nearest Airport” functionality which automatically locates the nearest airport
- See detailed lounge information such as location, amenities, and hours of operation

AIRPORT OFFERS
Take advantage of a curated listing of airport offers that span across dining, spa, and retail.
- Find offers available to you based on the terminal where you are located
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer

ACCOUNT MANAGEMENT
Easily manage your account information, view lounge visit history, and access active and historical offers.
Locate and access airport lounges and airport offers available to Mastercard...
Updated on
Sep 28, 2026
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Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Location, Personal info and 5 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

26.2K reviews
Al Bari
August 9, 2020
Mmmmm.... Where to start. First of all during registration my country wasn't even in the list, so I had to wait for a few days of trials just to see it appearing. To complete the registration process, the consent box was missing from my app, so I had to use a desktop to register. Once I was able to register, I had issue logging in. After ensuring that I had keyed in the correct Username and Password, it says "There was an error, please try again". The Email Form from the website is not working
34 people found this review helpful
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LoungeKey
August 10, 2020
Hi Al Bari, we are sorry that you're having issues with the app. Can you write to us at info@loungekey.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue. Many thanks, Leah
Ardiane Humolli
October 9, 2024
Had an issue with accessing a lounge dispite having 2 access passes. The customer service basically said oh we don't know what's happening and we can't help you other than to investigate over the coming week. Really bad customer service in my mind, not to help your customers in any way to remedy a situation where there is an issue with your platform.
4 people found this review helpful
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Caporal X
August 21, 2026
Does not show how many entrances are allowed/included in the plan. 1- iPhone App lets you save the pass code inside the passbook. 2.Rating the lounge would be very helpful and would improve the service. 3. Creating one account per credit card is a terrible solution. Those issues were reported 7 years ago and no fix.
58 people found this review helpful
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LoungeKey
February 14, 2024
Thank you for your feedback, Carlos. We apologize for the inconvenience regarding internet access and pricing information. We appreciate your suggestions and will consider them for future updates. Shan

What’s new

Thanks for using Mastercard Airport Experiences!

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Feature enhancements and bug fixes

App support

Phone number
+442037250414
About the developer
LOUNGE KEY LIMITED
mobile@collinsongroup.com
5th Floor 3 More London Riverside LONDON SE1 2AQ United Kingdom
+44 7988 639143

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