
Yakoo Yakoo
I received the credit card yesterday, activated it a short while and immediately downloaded the app. I agreed to verify my mobile as a trusted device, and was told that the app is now in a cooling period until tomorrow evening, which is fine. However, an hour later when I tried to login to the app again, it showed me that I have not yet registered for mobile banking. When I tried to register again, it didn't allow me to change my credentials. Please advise.
1 person found this review helpful
Emirates NBD
September 18, 2026
Hi, we apologize for the inconvenience caused. Please contact us at mobilebankingdev@emiratesnbd.com from your registered email ID for us to address your concerns. For faster resolution, do mention this reference DBG-00345 in the subject of your email.

Shaheer Ali
Very disappointing customer support. I reported my Direct Remit issue in the month of May and have sent multiple follow ups since then. It has been nearly two months, yet I haven't received a proper response or update. If the issue cannot be resolved, the least they could do is inform the customer instead of ignoring repeated emails. Poor service and lack of communication.
11 people found this review helpful
Emirates NBD
July 13, 2026
Hello Shaheer , we are sorry that your experience with us has been less than satisfactory. We would like to help change that. Please write to us at mobilebankingdev@emiratesnbd.com from your registered email ID with the bank and our team will respond to you immediately. Kindly mention this reference DBG-00296 in the subject of your email.

Kafil Hussain
I found this app is very outdated and lacks basic features , I always need to login with password and otp , the support is not good , payment processed yesterday but still not getting any confirmation or reflected in credit card account , such a pathetic service , I have applied for one card and received two cards , there is security and safety of the users , without users concern they are issuing the credit card with pathetic services ,
1 person found this review helpful
Emirates NBD
July 20, 2026
Hi Kafil, we are sorry to hear about the challenges you have faced, we apologize for the inconvenience caused. Our intent is to resolve your complaint, and we are here to ensure a positive experience for you. Please write to us at mobilebankingdev@emiratesnbd.com from your registered email ID mentioning reference no. DBG-00304 in the email subject.