
Peter Bray
One of the most infuriating experiences I've ever had as a user. I have a flagship smartphone camera. I've tried this over 15 times in the last five minutes. It doesn't let you control the shutter. So it constantly takes pictures before the camera is in focus, or before you're in frame. So you have to position it meticulously before you're ready to go. If you do get a super clear, well-lit image, it says "no face detected". You get two attempts then it times your session out. Horrendous app.
59 people found this review helpful
Hi, thank you for sharing your experience with the age verification process. We appreciate your feedback. Could we ask you to reach out to our support team at help@yoti.com? After asking you a couple of questions, they will be able to provide some advise. Kind regards.

Andrew Longland-Meech
This app cannot be used to verify your identity if you have a hyphen in your surname (is the same true with apostrophes?) as it removes the hyphen and then, obviously the name will not match the data held by the other system. This is such a basic data validation error that I'm surprised it made it through beta testing! I've given it 2 stars, because apart from that, it's easy to use.
59 people found this review helpful
Hi, thanks for leaving a review. Hypens and apostrophes are not part of the MRZ code lines in documents, therefore they are never included. You can check that for yourself in your passport or national ID. That is why, when the app reads the ID, presents the name and surname as per the MRZ lines. We hope this helps! Thanks. ^MS

Guccicles
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Awful. Don't even bother with this app, it's the single most buggy, and useless piece of garbage I have ever had the displeasure of trying to use, no matter how many times I change my pin to the same 5 numbers, it's NEVER works when you try to use it, without fail, it just doesn't work, and this is after it took 7 attempts to upload my face, buggy mess, do yourself a favor and stay far away from this trash heap of an app 👍 uninstalling right now.
307 people found this review helpful
Hi, thanks for sharing this with us. Have you been in touch with out Customer support team at help@yoti.com? We'd like to report this to our Quality team but your input would be extremely useful to try to resolve the issue. Thanks! ^MS